Chegg Research 101
How it works
Sign up now and we’ll contact you if a research study matches your profile. By participating and providing us with your feedback, you’ll impact the future of our products. We run research sessions in our Santa Clara lab and remotely over the web.
Who participates
We're looking for many types of participants. If you're located in the United States and are a high school student, college student or the parent of a student, you may be able to participate in our studies.
What you’ll do
During a research session, you'll try out a new product or show us how you use current products. Our researchers will ask you a series of questions and you'll give them your honest feedback.
Compensation for your time
You can earn between $25 and $150 for participating in our studies. Payment is handled via Tango Card. Our Research Assistant will give you details regarding payment for the study you participate in.
Compensation for your Referrals
Earn a $100 Tango Card for every 20 students you refer to participate in our studies through our Referral Bonus Program! See below for details.
Have your friends and classmates fill out this survey through the following methods:
Send, via text or email, or share in person the survey to potentially interested parties, and/or
Post the survey link to your personal Facebook page, your Facebook groups, your Instagram account, or your Twitter account (see example here).
You may earn one (1) $100 Tango Card* for every twenty (20) verified referrals (see IV. REFERRALS in the rules below) you obtain. You will receive your Tango Card approximately 1 week after you’ve accumulated 20 verified referrals. Receiving the Tango Card is dependent upon the number of qualified referrals you receive.
* Chegg’s Referral Bonus Program rules and limitations can be found here.
Kaari Peterson
Research Director
Education: Michigan State University, San Jose State University
Rosa Ren
Lead UX Researcher
Education: UC Berkeley, Massachusetts Institute of Technology
Mark Wehner
Principle UX Researcher
Education: UC Davis, San Jose State University
Jesse Davie-Kessler
Senior UX Researcher
Education: Stanford University, Princeton University
Evan Metsky
UX Researcher
Education: Carnegie Mellon University, University of Michigan
Katy Nandagopal
Senior UX Researcher
Education: Florida State University, McMaster University
Samantha Ruivo
UX Researcher
Education: San Jose State University, San Jose State University
Anna Sumner
UX Researcher
Education: Florida State University, San Jose State University
Sara Afraimi
UX Research Assistant
Education: University of California, Santa Barbara
A peek inside the UX team
In 2016, Chegg User Experience Researchers spoke with over 1415 high school and college students. We also collected data from over 7000 survey responses.
Learning directly from our customers (students) helps us make our products better. We've streamlined our book buying process, made it easier to find answers to tough homework questions and easier to access online Tutors.
Examples of the research we do
Onsite Interview
A Researcher might invite you to come to a Chegg office to ask you questions, show you something in development to get your feedback, etc. This type of study typically takes 1 hour.
Remote Interview
Remote research is like Onsite Research except it happens over the phone or web conference. The Researcher will show you various product designs via screen-sharing and get your feedback.
Field Study
During a field study, one of our Researchers will interview you at your home or office. This type of study typically takes 1-2 hours.
Survey
Sometimes Chegg Researchers simply need people to respond to Chegg product-based surveys. Survey completion typically takes 5-10 minutes.
Want to help Chegg build better products?
Sign up today to see what we're working on. Your participation helps us make our products great!